Refund Policy:
Missed Food
On the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order. You may come to pick up or ask for an in-store credit. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card if it was used or we will refund you with a store credit. No cash refunds.
Bad Food
We cook our food fresh to order with only the finest and freshest, USDA-certified ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they're the best. You may come to pick up your order or receive in-store credit. If you do not wish to receive a new dish, we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty. No cash refunds. In some cases, we may offer you a store credit in the dollar amount of the returned food. Please note: we strive to prepare and package our pick-up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
Dislike The Food
We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases, we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish* for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s)* so we may confirm our preparation was correct.
Wrong Food
If you get food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick or receive in-store credit. For credit card payments, we will void the incorrect transaction on your credit/debit card and recharge it for the new dollar amount if applicable. For cash payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back of in-store credit if the new food has less value than the wrong food.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.
